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Shipping and Returns

 

Shipping Policy

 

We ship with USPS.com priority mail  and UPS.com ground.    Transit time with USPS and UPS is 2-4 days to most areas.   Orders are not shipped on weekends or holidays.  

As soon as your order ships you will receive an email confirmation to the email provided from the account. 

In the event an item is out of stock or backordered, you will be notified via email provided from your account.

Expedited Shipping:  Please contact us for overnight shipping costs and times.  Call 1-888-643-3379 or email us at info@germanimporthaus.com

International Order Requests:  Please contact us if billing and/or shipping location is outside of the USA.  

Cancellation Policy:  You may cancel your order anytime prior to order being shipped.  Once your order is shipped we can not cancel it.  Shipping costs are not refundable on cancelled orders once shipped.  Return shipping costs are the customer's responsibility.

Online Payments

We accept Visa, Mastercard, and Discover for your online purchase. (Sorry we do not accept American Express)

Billing address and code must match your card billing statement on online orders.

Please contact us if you wish to use paypal or wire transfer.

 

Return Policy

***Orders placed between Nov 20 and Dec 31st are refundable through January 31, 2019.

 Items must be returned in original new condition with tags attached. Shipping charges are not refundable. Please insure your returned packages.  Please send returns to address listed on your invoice that was included with your order.   Please include a copy of your invoice/order with your return. Our 30 day return policy is extended for the Holiday Season.  Please make 2018 holiday returns (for refund) by January 31, 2019.   

For further information or if you have any questions, please feel free to contact us.